Consultant

• Provide consultation to customer, supporting all stages of new customer onboarding - from understanding their unique needs, challenges, and goals to guiding usage of our solutions to solve their business challenges, solution design, user acceptance testing, and go live
• In accordance with the project plan, deliver the contracted products and services, applying Paradox's implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions
• Collaborate with internal Paradox teams to deliver platform configurations and track progress towards timely completion of work
• Complete configuration and testing for enterprise customers based on the requirements and design specifications for the customer
• Work closely with Customer Success Managers/Directors to share knowledge and ensure a smooth transition into go-live and ongoing adoption
• Contribute to large, complex implementation projects in collaboration with Implementation team members
• Provide mentoring to team members and document processes for continuous improvement. Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.

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