Customer Success Manager

• Advocate on behalf of Workday’s Federal Government customers and take a team-based approach in helping them to succeed.
• Work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels.
• Ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives to support our customers' growth.
• Support customers through regular checkpoints leveraging our standard engagement model to drive value, adoption and retention.
• Help identify new growth opportunities for success at every point on our customers' journey.

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