Senior Customer Success Manager

WillHire

full-time

Posted on: 8/26/2025

Location: Colorado, Washington • 🇺🇸 United States

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💰 $119,000 - $178,500 per year

Senior

Cloud

About the role

Ensure key customers realize maximum value from Evisort through comprehensive adoption and value engagements
Deliver high-touch, curated experiences for Evisort’s key accounts with medium to high complexity
Act as key advisor aligning Evisort features with customers' legal and procurement objectives
Develop and maintain adoption plans with clear, measurable goals and KPIs
Identify upsell and expansion opportunities by aligning services and offerings to customer objectives
Analyze data to prioritize and drive resolution of diverse customer situations
Prepare and deliver executive briefings and reports highlighting achievements, challenges, and opportunities
Liaise between product management and customers to communicate the Evisort roadmap
Collaborate cross-functionally to create seamless customer experiences and build champions
Expected in 3-6 months: proficient product knowledge, manage 30-45 US customers, prioritized adoption and renewal strategies

5+ years in Customer Success, Consulting, and/or Engagement Management, managing complex enterprise relationships
5+ years experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention
5+ years Contracts Management experience required
5+ years experience in legal, legal operations, commercial contracting, or Contract Lifecycle Management (CLM)
Consistent track record collaborating and building positive relationships with executive-level customers
Excellent verbal and written communication skills; ability to chair meetings with executive leadership
Demonstrated ability to engage cross-functionally (Sales, Services, Product Management)
Empathetic, positive attitude; highly organized and customer intuitive
Ability to travel up to 10%