IT Support Technician – Helpdesk / Service Desk

Wilhelm Hoyer KG

IT Support Technician providing Helpdesk support for the Hoyer Group in Hamburg. Managing IT environments, user support, and device management in a professional setting.

Posted 5/25/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Testing – You test new IT environments and provide practical feedback.
Workplace rollouts – Deployment and setup of workstations at our Hoyer locations.
Troubleshooting – You investigate issues in a structured way and find solutions.
IT standards & services – You actively support their further development and implementation.
Documentation & FAQs – Create clear instructions for colleagues and end users.
Device Management – Rollout, support and administration of laptops, smartphones & tablets.
On- & Offboarding – Setup, management and maintenance of user accounts & IT assets.
Tickets & Incidents – Handling service requests, incidents and support cases in the ticketing system.
End-user support – You provide competent support to our users (m/f/d) remotely or by phone.

Requirements

What you’ll need

IT training or experience – Completed vocational training in IT or relevant professional experience.
Language skills – Very good German language skills, both written and spoken.
Self-reliance – You approach tasks independently and with a clear plan.
Team spirit – Collaboration comes naturally to you.
Support specialist – You’re an expert at resolving Layer-8 (user-related) issues.
Structure & reliability – You work in an organized, deadline-oriented and solution-focused manner.
Communication skills – You communicate clearly, courteously and on an equal footing.
Supporter mindset – Experience in First Level Support, Helpdesk or Service Desk.
Technical understanding – Good knowledge of Microsoft Windows & Office.
Language skills – Very good German language skills, both written and spoken.

Benefits

Comp & perks

Fuel card worth €90 per month – for your mobility!
30 days of vacation – Time to recharge!
Corporate Benefits – Exclusive employee discounts.
Nationwide fitness – Access to the company fitness program EGYM Wellpass.
Business bike leasing – Stay active and mobile.
Personal development – Training opportunities with certified partners.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT trainingtroubleshootingdevice managementend-user supportFirst Level SupportHelpdeskService DeskMicrosoft WindowsMicrosoft Office

Soft Skills

self-relianceteam spiritstructurereliabilitycommunication skillssupporter mindset