Customer Success Manager

Wiley

Customer Success Manager driving adoption and revenue retention for research customers. Establishing relationships and leveraging data to maximize client satisfaction and value realization.

Posted 6/4/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $77,400 - $111,067 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Establish strong relationships with assigned customers
Partner with cross functional teams to maximize customer value
Consult with clients to define goals and key metrics
Collaboratively work with sales to achieve revenue targets
Monitor customer health metrics and conduct analysis
Identify growth and upsell opportunities during check-ins
Leverage technology and data to increase efficiencies

Requirements

What you’ll need

3+ years’ experience as a Customer Success or Sales Account Manager
Excellent written, verbal and presentation skills with attention to detail
Strong organizational skills with project management experience
Capable of building trust and strong client relationships
Strong analytical skills with problem-solving attitude
CRM experience (Salesforce.com) + CSM platform experience (Gainsight)
Ability to travel – up to 25%

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities
Meeting-free Friday afternoons
Employee programming for community and growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successsales account managementproject managementanalytical skillsproblem-solving

Soft Skills

written communicationverbal communicationpresentation skillsattention to detailorganizational skillsrelationship buildingtrust building