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About the role
Key responsibilities & impact- Independently manage a portfolio of institutional Health customers
- Renew and renegotiate journal and non-journal agreements
- Upsell existing accounts and cross-sell Wiley's broader portfolio
- Drive new business by prospecting and converting target institutions
- Analyze usage trends and customer data to assess account health
- Provide timely responses to customer questions and issues
- Conduct in-depth customer research and gather market insights
- Facilitate data-driven negotiations for contract outcomes
- Partner with internal teams to support customer needs
- Delegate smaller renewals to Sales Coordinators
- Serve as subject matter expert for specialized product lines
- Lead complex product demonstrations and technical presentations
- Develop and maintain relationships with key customers
Requirements
What you’ll need- A four-year undergraduate degree
- 3+ years of institutional sales experience in health
- Demonstrated track record of growing accounts and winning new business
- Excellent presentation, negotiation, and relationship-building capabilities
- Ability to work independently, manage your own territory, and operate with resilience under pressure
- Strong cross-functional collaboration skills, especially across multiple time zones
- A self-motivated, data-driven, customer-centric approach to achieving results
Benefits
Comp & perks- Health and well-being support for all employees
- Meeting-free Friday afternoons
- Opportunities to foster community, learn, and grow
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
institutional salesaccount managementdata analysiscontract negotiationcustomer researchmarket insightsproduct demonstrationstechnical presentationsupsellingcross-selling
Soft Skills
presentation skillsnegotiation skillsrelationship buildingindependenceresiliencecross-functional collaborationself-motivationcustomer-centric approach
Certifications
four-year undergraduate degree