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About the role
Key responsibilities & impact- Increase and maintain permissions revenue from pharmaceutical agencies and other accounts via the RightsLink sales channel and direct customer contact
- Deliver efficient service for customers needing permission to reuse Wiley material
- Manage relationships with key accounts and rights organizations
- Identify strategic opportunities for Account Managers to develop licensing partnerships
- Process orders, resolve customer inquiries, and deliver tailored licensing solutions based on customer needs
- Manage a portfolio of pharmaceutical agency and permissions accounts, identifying opportunities to drive revenue growth through upselling, cross-selling, and expanded licensing solutions
- Monitor licensees and transactional permissions activity to identify new business opportunities and support pipeline development
- Assist with prospecting new markets and generating licensing opportunities in collaboration with Account Managers and global licensing teams
- Conduct basic contract and licensing negotiations within established guidelines, templates, and rate cards
- Collaborate with Account Managers and leadership on high-value, customized, or complex licensing agreements
- Serve as an escalation point for urgent customer matters
- Maintain accurate account, pipeline, contract, and activity data within Salesforce and internal rights management systems
- Provide regular updates to management regarding customer activity, sales opportunities, pipeline progress, and market insights
- Contribute to achieving monthly, quarterly, and annual sales targets while delivering a high level of customer satisfaction.
Requirements
What you’ll need- Bachelor’s degree required; advanced degree in a relevant technical, scientific, or business field preferred
- Experience in sales, account management, licensing, or customer relationship management
- Proven experience negotiating and closing licensing or commercial agreements
- Understanding of different sales models and the ability to tailor solutions based on customer requirements
- Ability to analyze sales data and reporting to identify trends, business opportunities, and areas for growth
- Strong negotiation skills with the ability to work within established contractual and pricing guidelines
- Demonstrated ability to execute against strategic objectives and achieve strong results in prior roles
- Excellent written and verbal communication skills with strong relationship-building abilities
- Strong technical and computer skills, including proficiency with Microsoft Office applications such as Word, Excel, and PowerPoint
- Experience using CRM platforms such as Salesforce
- Highly organized with strong attention to detail and the ability to manage multiple priorities effectively
- Strong time management skills and the ability to work independently with minimal supervision.
Benefits
Comp & perks- Meeting-free Friday afternoons allowing more time for heads down work and professional development
- Comprehensive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salesaccount managementlicensingcustomer relationship managementnegotiatingclosing agreementssales data analysisreportingcontract negotiationupselling
Soft Skills
negotiation skillsrelationship-buildingorganizational skillsattention to detailtime managementindependencecommunication skillsstrategic executioncustomer satisfactionproblem-solving
Certifications
Bachelor's degreeadvanced degree in relevant field