Develop and expand post-adoption customer success and education programs
Manage customer relationships throughout the subscription lifecycle
Assist in creating an onboarding program for swift time-to-value and driving renewals
Establish working relationships with Product, Marketing, and Go-to-Market teams

Requirements

Understanding of the research publishing industry and content licensing
Experience in corporate health markets
Proficiency in technology tools such as Sales Force CRM, Gainsight, and Power BI

Benefits

Meeting-free Friday afternoons allowing more time for heads down work and professional development
Robust body of employee programming facilitating a wide range of opportunities to foster community, learn, and grow
Commitment to fair, transparent pay

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer successrelationship managementonboardingprogram developmentcollaboration