manage customer relationships throughout their subscription lifecycle
assist in creating onboarding programs to ensure swift time-to-value
develop post-adoption customer experience
drive onboarding, product adoption, and value realization for early adopter customers
advocate for customer's needs internally

Requirements

understanding of the research publishing industry
knowledge of content licensing, AI, and corporate health markets
experience with technology tools such as Sales Force CRM, Gainsight, and Power BI

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer relationship managementadvocacyonboardingproduct adoptionvalue realization