Technical Support Engineer

Wildix

Technical Support Engineer providing VoIP support and troubleshooting for US retail. Collaborating with internal teams to implement and support customer-facing solutions while managing multiple deployments.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $70,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

FirewallsVoIP

About the role

Key responsibilities & impact

Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail stores
Assist with VoIP system configuration and DECT network setup across the Wildix / x-hoppers stack
Collaborate with project delivery and engineering teams on technical validation and remote diagnostics
Perform structured network checks, assess PoE and internet readiness, and help onboard new locations
Provide technical support to customers and internal teams via ticketing, email, and real-time communication platforms
Liaise with third-party installation partners and help ensure quality standards are met
Document recurring issues and contribute to internal support and training materials
Support remote access configuration and ensure systems are online and monitorable
Travel occasionally for site visits during pilot rollouts and escalated support cases

Requirements

What you’ll need

7+ years of experience in VoIP or UCaaS technical support
Deep understanding of IP networking, including subnets, NAT, port forwarding, PoE switches, and firewalls
Experience with DECT systems, SIP provisioning, and hardware diagnostics
Strong troubleshooting mindset with the ability to resolve issues quickly and independently
Clear communication with both technical and non-technical audiences
Self-starter attitude with comfort working remotely and managing multiple deployments
Willingness to travel regionally in the US for installations, training, and escalations, up to 20%

Benefits

Comp & perks

Generous time off
Major Medical, Dental, Vision, and Life Insurance
Disability and AD&D coverage
401(k) retirement plan
Access to specialized programs and industry events
Top-tier tech equipment for success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VoIPUCaaSIP networkingsubnetsNATport forwardingPoE switchesfirewallsDECT systemsSIP provisioning

Soft Skills

troubleshootingclear communicationself-starterindependent problem solvingremote workmulti-tasking