Head of Global Partner Success and Programs
Wildix
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $150,000 - $175,000 per year
Job Level
About the role
- Lead the global TSD strategy across key markets, building and managing high-impact distributor partnerships, driving revenue growth, and optimizing pipeline and partner performance.
- Accelerate partner-led revenue by aligning joint business plans, enabling co-selling, positioning partners as trusted advisors, and tracking KPIs to maximize pipeline, conversion, and MRR.
- Oversee global partner enablement programs, including onboarding, training, and certifications, ensuring partners have the tools, resources, and support to succeed.
- Design and manage partner programs, tiered benefits, and incentive structures, including commissions, to drive engagement, ROI, and measurable growth.
- Streamline partner operations, remove roadblocks, optimize workflows, and drive adoption of partner portals and rules of engagement for consistent global execution.
- Monitor partner performance, pipeline, and market trends, translating insights into actionable strategies to expand partnerships, prevent churn, and support growth.
- Align partner initiatives with Sales, Marketing, IT, Product, and Customer Success, leading system and process improvements to ensure strategic execution and global visibility.
Requirements
- 10+ years of experience in partner success, channel operations, or channel leadership
- Proven experience working with Technology Service Distributors (TSDs), master agents, or global channel ecosystems
- Strong background in UCaaS, SaaS, or fast-growth B2B technology environments
- Demonstrated success driving partner-led revenue and MRR growth
- Experience negotiating and managing partner and distributor contracts
- Deep understanding of Salesforce and partner technology stacks
- Strong executive-level communication and relationship-building skills
- Highly analytical mindset with a passion for program optimization and scalable growth
- Ability to lead globally, prioritize effectively, and influence cross-functional stakeholders
Benefits
- Generous Time Off
- Health Benefits – Access to Major Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Basic Life and AD&D coverage
- Retirement Plan – 401(k) plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
partner successchannel operationschannel leadershipnegotiating contractsprogram optimizationrevenue growthKPI trackingpipeline managementonboardingtraining
Soft Skills
executive-level communicationrelationship-buildinganalytical mindsetprioritizationinfluencing stakeholdersglobal leadership