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Tech Stack
Tools & technologiesAWSAzureCloudDNSLinux
About the role
Key responsibilities & impact- Responsible for the hands-on delivery, reliability, and security of Wifinity’s IT services and infrastructure.
- Lead a small team of three, with significant personal involvement in M365, Linux systems, Nutanix-hosted infrastructure, cloud platforms, monitoring, incident management, and automation.
- Ensure that core IT platforms and services are robust, well-monitored, and operationally sound, supporting both corporate users and operational teams.
- Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point.
- Ensure clear prioritisation, SLAs, escalation paths, and accurate documentation.
- Hands-on ownership of cloud infrastructure platforms (e.g. Azure / AWS).
- Lead and actively participate in major and complex incident response, coordinating resolution across IT, Network Operations, and third parties.
- Maintain accurate inventories and ensure license compliance.
Requirements
What you’ll need- Strong, demonstrable hands-on Linux experience in production environments.
- Strong, demonstrable experience of managing and optimising an M365 tenant, particularly within an E5 licence tier.
- Broad IT operations background across infrastructure, service desk, and incidents.
- Practical experience with cloud platforms, automation, and monitoring tools.
- Comfortable acting as both technical lead and individual contributor.
- Understanding of security, resilience, and operational risk.
- Calm, methodical, and comfortable operating in live, operational environments as well as experience leading a small team/Line Management
- Experience in a Telco or service-provider environment is desirable but not essential.
- Experience of Nutanix, DNS, SharePoint, JIRA Service Desk as well as ITIL Foundation qualification, CompTIA Linux+ certification or similar.
Benefits
Comp & perks- Annual Leave Buy & Sell Scheme
- Remote first working environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxM365cloud platformsautomationmonitoring toolsNutanixDNSSharePointITIL FoundationCompTIA Linux+
Soft Skills
leadershipincident managementprioritisationdocumentationcalmmethodicalteam managementcommunicationproblem-solvingoperational risk understanding
Certifications
ITIL FoundationCompTIA Linux+