WiFi Tribe

Customer Success Manager

• Own Tribe Support. This means managing and responding to all email communication with the WiFi Tribe community, owning the full bookings process, and being the champion/voice for our members to the rest of the team.
• Sales support & new member orientation. Help applicants who were accepted by our Admissions team in making their decision to join the community, and make their journey into the community smooth and successful.
• Trip consulting & sales. Advise members on what Chapters might be best suited for their journey, discuss and alleviate concerns. Own the full booking process start to finish.
• Community engagement. Get involved with community initiatives and get creative about ways to engage and strengthen our community.
• Paying attention to details. In your application, there will be a question about your favourite country. Respond to it with the word "detail", so we know you read everything.
• Keep members informed. Write member-facing documentation, PDFs, and communications to inform the community about big updates. Ensure members always feel fully informed at the right time.
• 1% improvement every day. Set aside time to make impactful, long-term improvements and carefully document all processes within your department.
• AI-powered efficiency. Leverage AI tools to streamline workflows, gather insights, and generate data-driven recommendations.
• Process improvement & documentation. Identify operational or administrative bottlenecks and propose creative, tech-forward solutions. Document everything diligently to create the ultimate Tribe Support playbook.
• Culture advocate. Model WiFi Tribe’s values in everything you do.

Customer Success – Digital Nomad Community