Care Advocate Manager

Wider Circle

Manage a remote-first team of Care Advocates supporting high-risk members at Wider Circle. Focus on performance and collaboration with clinical and operational teams.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $74,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team leadership, care coordination, and compliance within healthcare settings, with a strong focus on data-driven performance management and community engagement.

Highest-signal resume keywords

Team LeadershipCare CoordinationCompliance RequirementsData-Driven Performance ManagementCommunity Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationDocumentation StandardsCompliance RequirementsPerformance MetricsData AnalysisOnboarding and TrainingProgram Engagement StrategiesAudit ProcessesManaging Vulnerable PopulationsHealthcare Operations

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsAttention to DetailAbility to Manage Multiple Priorities

Tools & Technologies

Digital ToolsCase Management SystemsPerformance Dashboards

Industry Keywords

HealthcareCommunity HealthSocial ServicesCMS ComplianceRemote Team Management

About the role

Key responsibilities & impact

Lead and Develop: You will manage and coach a team of at least 8 Care Advocates, driving performance, accountability, and engagement in a remote-first environment.
Collaborate Cross-Functionally: You will work closely with billing, product, operations, and clinical teams to streamline processes, solve day-to-day challenges, and ensure smooth program delivery.
Drive Metrics & Performance: You will take a highly data-driven approach to track key metrics, monitor team productivity, and ensure the achievement of program and documentation goals.
Optimize Workflows: You will leverage data and analytics to identify trends, eliminate bottlenecks, and drive continuous improvement across your team's operations.
Oversee Program Engagement: You will implement and measure strategies to engage and retain members in CHI and PIN programs, guiding your team to proactively re-engage those at risk of disengagement.
Ensure Compliance & Quality: You will audit your team's work to ensure all documentation meets CMS and program requirements for accuracy and completeness.
Act as an Escalation Point: You will serve as the first point of escalation for complex member cases, stepping in to coordinate with clinical and telehealth teams when your advocates need support.
Onboard and Train: You will onboard and train new team members on workflows, documentation standards, and compliance requirements.
Build Community Bridges: You will oversee the development and maintenance of partnerships with local community organizations to ensure your team can successfully connect members with necessary resources.

Requirements

What you’ll need

Bachelor’s degree in healthcare, social work, public health, or related field, or equivalent experience
5+ years of experience in healthcare, community health, social services, or healthcare operations
1–2+ years of experience managing or leading a team (remote or field-based preferred)
Experience working with high-risk or vulnerable populations
Strong understanding of care coordination, documentation, and compliance requirements (CMS experience a plus)
Excellent communication, interpersonal, and organizational skills
Proven ability to manage multiple priorities while maintaining attention to detail
Comfort using digital tools, case management systems, and performance dashboards
Valid driver’s license and reliable transportation

Benefits

Comp & perks

Comprehensive health coverage, including medical, dental, and vision
401(k) plan
Paid Time Off
Employee Assistance Program
Health Care FSA
Dependent Care FSA
Health Savings Account
Voluntary Disability Benefits
Basic Life and AD&D Insurance
Adoption Assistance Program
Training and Development