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Wider Circle

Patient Operations Associate – Care Delivery

Wider Circle

. The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey.

Posted 3/12/2026full-timeRemote • Montana, Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

About the role

Key responsibilities & impact
  • The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey.
  • Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path.
  • The Calendar Lead: Own the scheduling and rescheduling loop. You are responsible for ensuring patients show up for their E/M visits and resolving "no-show" hurdles.
  • Tech Troubleshooting: Act as a "Member Concierge," helping patients navigate our platform, sign consents, and fix audio/video issues before their appointments.
  • Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement.
  • Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales.

Requirements

What you’ll need
  • 1–3 years of experience in a patient-facing, high-volume administrative, or customer success role (Healthcare experience is a plus, but a "service-first" mindset is required).
  • Technical Native: You can navigate multiple software tools (Slack, EMRs, Google Suite) simultaneously without breaking a sweat.
  • Exceptional Communication: You are comfortable on the phone and in writing—able to explain complex insurance or tech issues with empathy and clarity.
  • Detail Obsessed: You notice the missing signature or the transposed phone number that others might miss.
  • The "Startup Spirit": You are comfortable with ambiguity and excited by the chance to help define a role as we grow.

Benefits

Comp & perks
  • Performance-based incentive bonuses
  • Opportunity to grow with the company
  • Comprehensive health coverage including medical, dental, and vision
  • 401(k) Plan
  • Paid Time Off
  • Employee Assistance Program
  • Health Care FSA
  • Dependent Care FSA
  • Health Savings Account
  • Voluntary Disability Benefits
  • Basic Life and AD&D Insurance
  • Adoption Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Verification of Benefitsdata integritycase management systemsschedulingtechnical troubleshooting
Soft Skills
communicationattention to detailcustomer serviceempathyadaptability