Wicket

Implementation Specialist

• Conduct thorough requirements discovery sessions with clients to understand their business processes, challenges, and goals for implementing the web solution.
• Analyze client requirements and determine the best configuration and customization options within the web platform.
• Collaborate closely with clients to translate their business requirements into actionable implementation plans, ensuring alignment with industry best practices and platform capabilities.
• Leverage in-depth knowledge of tools and technology to configure and customize the web platform to meet client needs effectively
• Produce workflow diagrams, data flow maps, integration diagrams, and feature specifications as part of the customer implementation documentation.
• Lead the configuration of patterns and templates within the web solution to deliver an optimal user experience, while meeting the customer’s business needs.
• Work closely with cross-functional teams, including project management, product, data, and customer support, to ensure seamless integration of the configured solution into the client's environment.
• Document functional and technical requirements for development by translating client needs into clear, well-scoped user stories, acceptance criteria, and implementation notes for internal teams.
• Consult with external vendors and third-party providers to plan, design, and guide integrations with the Wicket Web™ solution, ensuring alignment on data flows, responsibilities, and technical constraints.
• Collaborate with the Customer Experience team to manage tasks and priorities across client implementations.
• Work closely with client stakeholders and technical teams to define integration requirements, including data mapping, API usage, and the end experience for users.
• Collaborate with cross-functional teams, including product development, to implement and test integration solutions, ensuring seamless interoperability between systems.
• Create client-specific user acceptance testing (UAT) plans and instructions, including test scenarios, expected outcomes, and validation steps for configured solutions and integrations.
• Partner with clients during UAT to clarify requirements, triage issues, and ensure feedback is incorporated into final implementation outcomes.
• Act as a technical liaison between clients, external vendors, and internal product and development teams to support successful integration delivery and issue resolution.
• Develop and maintain documentation, including user guides, FAQs, and training materials, to support clients throughout the implementation process.
• Lead training sessions for client stakeholders to ensure a clear understanding of the configured solution and its capabilities.