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wibitcs

Customer Service Representative, Dutch

wibitcs

Customer Service Representative supporting Dutch-speaking customers for a travel and accommodation platform. Taking inbound calls and ensuring an excellent customer experience.

Posted 7/4/2026full-timeRemote • 🇬🇷 GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by efficiently handling inquiries and providing accurate information while maintaining high service levels. Proficient in Dutch and English, with a tech-savvy approach to utilizing tools like MS Office for effective communication and support.

Highest-signal resume keywords
Native/Fluent DutchStrong English (B2+)Customer Service ExcellenceMS Office ProficiencyFlexibility in Shift Availability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
ProfessionalismEffective CommunicationProblem-Solving
Industry Keywords
Inbound CallsCustomer SupportRoom ModificationsExtranet UsageFirst-Contact Resolution

About the role

Key responsibilities & impact
  • Handle inbound calls with professionalism and efficiency
  • Provide accurate information and support to customers and accommodation partners
  • Assist with questions related to room modifications, rates, availability, extranet usage, and general inquiries
  • Ensure complete, accurate, and validated information is delivered
  • Maintain outstanding service levels and contribute to a positive customer journey
  • Continuously develop your knowledge to improve first-contact resolution

Requirements

What you’ll need
  • Native/fluent Dutch + strong English (B2+)
  • Ability to clearly explain product/service details
  • Flexibility to work morning, afternoon, and weekend shifts
  • Tech-savvy and comfortable with MS Office
  • Resident of Greece or willing to relocate quickly

Benefits

Comp & perks
  • Excellent salary package based on experience & performance
  • Friendly, international, and supportive team culture
  • Meal allowance
  • 25 days of annual leave
  • Relocation support if needed
  • Development tools & guidance to grow professionally
  • And many more perks!