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Customer Experience Specialist – Analytics and Insights
Who Gives A CrapCustomer Experience Specialist driving analytics and insights to improve customer service at Who Gives A Crap. Focused on leveraging data for operational excellence within a remote team environment.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Work across CX data ecosystem to identify trends and surface customer pain points
- Build and optimise reporting to understand customer and operational performance
- Partner with internal Business Intelligence team to shape what gets built
Requirements
What you’ll need- Experience working with platforms like Looker, Zendesk Analytics, or similar tools
- Strong SQL skills
- Familiarity with BI tools
- Ability to dig into data to understand customer behaviour and operational trends
Benefits
Comp & perks- Competitive salary
- Meaningful support towards healthcare for our team around the world
- Generous paid leave
- Tailored learning and development opportunities
- Free toilet paper
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLdata analysisreportingcustomer behaviour analysisoperational performance analysis
Soft Skills
collaborationproblem-solving