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Customer Support Specialist, Digital Experience
Who Gives A CrapCustomer Support Specialist focusing on digital experience and automation in a purpose-led company. Supporting CX innovation and collaborating on digital journey mapping for customer efficiency.
About the role
Key responsibilities & impact- Support DX lead in designing and optimizing digital journeys
- Innovate with AI to drive efficient work across customer journeys
- Optimize Zendesk or Zapier configurations to eliminate bottlenecks
- Collaborate to map end-to-end digital journeys
- Build cases for automation using data and measure success
Requirements
What you’ll need- Hands-on experience managing automation and AI in a CX context
- Working knowledge of platforms like Zendesk or Shopify
- Critical evaluation of trends and thoughtful experimentation
- Strong internal relationships, storytelling, and data influence
Benefits
Comp & perks- Health insurance
- Generous paid leave
- Tailored learning and development opportunities
- Free toilet paper
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
automationAIdata analysis
Soft Skills
collaborationstorytellingdata influencecritical evaluation