Collections Operations Manager, Russian Speaker

Whizz

Collections Operations Manager overseeing CRM and ERP recovery workflows at Whizz. Executing overdue-account strategies, improving payment processes, and reporting portfolio recovery progress to senior management.

Posted 8/10/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing collections workflows within CRM and ERP systems, executing collections strategies, and collaborating with cross-functional teams to enhance payment recovery processes. Proficient in documenting process improvements and communicating requirements effectively to development teams.

Highest-signal resume keywords

B2C Collections ExperienceCRM ManagementERP ManagementSupervisory ExperienceAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections Strategy ExecutionOverdue-Account SegmentationTask RoutingPayment-Plan RulesProcess Improvement Documentation

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

CRMERPClaudeChatGPTCursor

Industry Keywords

Collections WorkflowsCustomer SupportOperationsAsset RecoveryDispute Resolution

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage day-to-day collections workflows in the CRM and ERP, including statuses, triggers, automated sequences, communication templates, and task routing
Execute collections strategy, including overdue-account segmentation, contact cadence, escalation paths, settlement rules, and payment-plan rules
Document process gaps and improvement ideas and communicate clear requirements to the development team for review and prioritization
Conduct regular reviews of overdue portfolios, prioritize recovery efforts, and report progress to senior management
Collaborate with Customer Support and Operations to improve the payment and recovery process
Escalate to third-party agencies or law enforcement when asset recovery or dispute resolution requires it

Requirements

What you’ll need

3+ years of experience in B2C collections, support, operations, or a relevant field
At least 2 years of experience in a supervisory role
Comfortable working within a CRM or ERP, including managing statuses, workflows, and task routing
Comfortable with AI tools such as Claude, ChatGPT, Cursor, or similar
Fluent in English at C1 level
Availability to work during US Eastern Time (ET) business hours
Russian is an advantage, not a requirement

Benefits

Comp & perks

Opportunity to work remotely at an international level