Collections Operations Manager, Russian Speaker

Whizz

Collections Operations Manager managing B2C recovery workflows for Whizz, an international mobility company. Optimizing overdue-account recovery, payment plans, escalations, and CRM/ERP processes.

Posted 8/10/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing collections workflows within CRM and ERP systems, executing effective collections strategies, and collaborating with cross-functional teams to enhance payment recovery processes. Proficient in documenting process improvements and communicating requirements to development teams.

Highest-signal resume keywords

B2C Collections ExperienceCRM ManagementERP ManagementSupervisory ExperienceAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections Strategy ExecutionWorkflow ManagementTask RoutingOverdue Account SegmentationPayment-Plan RulesProcess Improvement DocumentationRecovery Efforts PrioritizationEscalation Path ManagementCommunication Template DevelopmentReporting Progress to Management

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

CRMERPClaudeChatGPTCursor

Industry Keywords

Collections WorkCustomer SupportOperationsAsset RecoveryDispute Resolution

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage day-to-day collections workflows in the CRM and ERP, including statuses, triggers, automated sequences, communication templates, and task routing
Execute collections strategy covering overdue-account segmentation, contact cadence, escalation paths, settlement, and payment-plan rules
Document process gaps and improvement ideas and communicate clear requirements to the development team for review and prioritization
Review overdue portfolios regularly, prioritize recovery efforts, and report progress to senior management
Collaborate with Customer Support and Operations to reduce friction in payment and recovery processes
Escalate to third-party agencies or law enforcement when asset recovery or dispute resolution requires it

Requirements

What you’ll need

3+ years of experience in B2C collections, support, operations, or relevant work
At least 2 years of experience in a supervisory role
Comfortable working within a CRM or ERP, including managing statuses, workflows, and task routing
Comfortable using AI tools such as Claude, ChatGPT, Cursor, or similar
Fluent in English at C1 level
Russian is an advantage, not a requirement
Availability to work during US Eastern Time (ET) business hours

Benefits

Comp & perks

Opportunity to work remotely at an international level