Operations Lead, Russian Speaker

Whizz

Operations Lead responsible for operational performance across all store locations at Whizz. Focus on mechanics productivity, inventory management, and logistics coordination for gig workers.

Posted 4/27/2026full-timeRemote • 🇦🇲 ArmeniaSenior💰 $1,500 - $2,000 per monthWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Track and analyze daily performance (points, KPIs, efficiency) across all mechanics
Maintain and update performance tracking systems and reports
Follow up directly with underperforming mechanics to identify issues and drive improvement
Provide daily performance summaries and insights to management
Support disciplinary processes (notices, attendance tracking, call-outs, etc.)
Assist with scheduling, coverage planning, and cross-location staffing
Own and maintain inventory tracking system for parts and accessories across all locations
Analyze stock levels, usage trends, and forecast demand
Initiate and manage transfer requests between warehouse and stores
Prevent stock shortages through proactive planning and communication
Support and oversee inventory counts and audits
Plan and coordinate transfers of bikes, batteries, and parts between locations
Work closely with logistics to ensure readiness on both shipping and receiving sides
Monitor bike availability across locations and align supply with demand
Oversee movement of damaged bikes, batteries, and scrap
Communicate daily with store teams to align on priorities and production targets
Assign workload to key locations (especially main warehouse/store with highest mechanic capacity)
Monitor repair flow, turnaround time, and operational bottlenecks
Ensure stores are properly equipped to meet demand and avoid lost sales
Onboard new mechanics on ERP basics and operational workflows
Train store managers on inventory tools and transfer request processes
Provide ongoing support and guidance on systems and procedures
Act as a bridge between stores, logistics, procurement, legal, and leadership
Resolve operational issues and conflicts in real time
Support escalation handling and critical decision-making
Track decommissioned bikes and maintain structured reporting
Monitor fleet health, availability, and repair pipeline
Support leadership with data for operational decisions
Manage key B2B client (DutchX) operations end-to-end
Coordinate repairs, logistics, and communication with client
Handle escalations and ensure service quality
Align internal teams to support client needs

Requirements

What you’ll need

Strong analytical thinking and data-driven decision making
High ownership and accountability
Ability to manage multiple workflows simultaneously
Clear and effective communication across different teams
Problem-solving under pressure in fast-paced environment
Operational planning and prioritization
Basic training and coaching skills
Experience with ERP systems and operational tools (preferred)
Native/Fluent Russian speaker
Excellent knowledge of English (C1-C2 level)

Benefits

Comp & perks

Competitive salary with performance bonuses ($1500-$2000 per month)
Friendly and supportive team
Opportunity to work and grow professionally at an international level

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical thinkingdata-driven decision makingoperational planninginventory trackingperformance trackingschedulinglogistics coordinationproblem-solvingworkflow managementreporting

Soft Skills

ownershipaccountabilitycommunicationproblem-solving under pressureprioritizationtrainingcoachingcollaborationconflict resolutiondecision-making