Customer Service Representative, French Speaker
Whizz
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Oversee customer service, inventory tasks, and day-to-day operations of an e-bike store in Queens, New York
- Help new customers choose bikes, batteries, accessories, and services
- Assist with signing up for subscriptions, processing payments, and setting up accounts
- Explain bike features and ensure customers have a great first experience
- Support existing customers with repairs, payments, and subscription questions
- Coordinate repairs with mechanics and perform minor bike adjustments when needed
- Handle invoicing, service follow-ups, and manage customer accounts
- Inspect bikes and manage fines when necessary
- Prepare reports about sales, inventory, and store operations
- Monitor inventory levels and coordinate stock
- Keep the store clean, organized, and welcoming; assist with opening and closing the store
- Support team and supervisor with other operational tasks as needed
Requirements
- French speaker
- Comfortable using Microsoft Office, Google Sheets, and other common productivity tools
- Good at multitasking and staying organized in a busy environment
- Ability to connect and work well with different types of people
- Flexible to work weekdays and weekends (if necessary)
- Knowledge of additional languages (Spanish, French, or others) is a plus