KYC and Risk Agent
White Label Casinos
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- The KYC & Risk Agent role is responsible for performing Know Your Customer checks by verifying player documentation across our licenses.
- Act as approver and first point of contact for queries related to player KYC, risk and documentation.
- Focus on player accounts reaching defined thresholds and report any suspicions to Management, MLRO, or other Key Stakeholders in the business.
- Use systems and tools to verify the authenticity of player documentation.
- Work closely with Player Payments Agents to ensure processing of player payments are performed accurately and in a timely manner.
- Conduct on-going monitoring on player accounts to ensure their level of gaming remains affordable.
- Spot patterns which could highlight potential risk gambling problems, money laundering, and criminal terrorism financing and report these to the appropriate channel.
- Liaise with players via email in a sensitive and appropriate manner.
Requirements
- Must be available to work on a rotating shift basis.
- Strong attention to detail.
- Investigative mindset.
- Good written and verbal English skills.
- Strong people skills and effective communication.
- Experience with Slack, Teams, Jira, and Confluence.
- Knowledge of Microsoft and Google tools is considered an advantage.
- Previous experience in a similar role in KYC processing is considered an advantage.
- iGaming experience is preferred but not required.
Benefits
- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Hard Skills & Tools
KYC processingrisk assessmentplayer documentation verificationongoing monitoringpattern recognitionmoney laundering detectioncriminal terrorism financing awareness
Soft Skills
attention to detailinvestigative mindsetwritten communicationverbal communicationpeople skillseffective communication