Manager

• Responsible for overseeing the entire operations of the Metro Fulfillment Center within a specific region or area
• Manages teams responsible for fulfillment, inbound and outbound operations, inventory, quality control, and the showroom
• Works closely with local branches and the corporate Supply Chain team to ensure that service level agreements (SLAs) and customer expectations are met.
• Oversees all operational and resource management personnel activities within a fulfillment center
• Drives productivity and operational processes, ensuring adherence to expense budgets and operational guidelines
• Provides effective leadership to the MFC within a specific region, to ensure full compliance with OSHA, DOT, ADA and other governmental regulatory agencies while complying with company policies concerning health and safety
• Leads a team of assistant managers and supervisors, as well as full-time and part-time staff
• Oversees human resources processes for the facility including hiring, coaching, training, and performance management and disciplinary actions
• Oversees the daily operations and organization of the showroom floor for optimized performance
• Monitors key performance indicators and implements and executes on process improvement action plans (especially for productivity and quality) to address known gaps and mitigate risk of future gaps within the MFC.

Metro Fulfillment Center Manager

Division Manager