Customer Success Manager – Agency Campaigns

Whistle & Whistle

Customer Success Manager overseeing campaigns for SSDR Agency and Whistle OS. Engaging clients, optimizing retention, and managing growth opportunities.

Posted 6/3/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Lead and manage end-to-end portfolio campaigns for SSDR Agency and Whistle OS.
Act as the primary relationship manager focused on client retention, ensuring contractual compliance, alignment of scope, and a target of 85% quarterly portfolio MRR retention.
Spot upsell and cross-sell opportunities, manage expansion initiatives, and maintain a clear pipeline with conversion tracking.
Anchor regular syncs with clients and internal SDR teams to keep goals aligned, managing expectations seamlessly.
Produce and share high-quality documentation, including meeting notes, action items, and clear communication briefs.
Gather and analyze feedback trends to capture satisfaction signals and proactively mitigate retention risks.
Continuously track campaign outcomes, building strategic optimization proposals aligned with the client's core business goals.
Build and deliver comprehensive campaign health reports, interactive dashboards, and quarterly KPI scorecards.
Act as the senior point of contact for complex issues, maintaining clear issue logs and swift resolution timelines.
Partner closely with internal SDRs and stakeholders to ensure high-quality, seamless service delivery.

Requirements

What you’ll need

Minimum 3–5 years in SDR management or SDR agency operations
Strong portfolio management, client engagement, and performance reporting expertise.
Native or professional-level English proficiency, with clear and concise communication.
Comfortable with CRM platforms, reporting dashboards, and campaign management systems.
Excellent written and verbal communication skills; ability to align diverse stakeholders.
Retention-focused strategist with a proactive approach to issue resolution and growth opportunities.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Whistle & Whistle Website LinkedIn All Job Openings 1 - 10 employees Founded 2007 🤝 B2B B2B
Marketing Whistle & Whistle is a B2B sales outsourcing agency that provides fully managed SDR (Sales Development Representative) teams, vetted SDR hires, and end-to-end pipeline generation services. They run multi-channel outbound outreach (cold calling, cold email, LinkedIn), provide data-on-demand and RevOps support for HubSpot, and aim to deliver qualified meetings quickly for clients across industries — especially SaaS, cybersecurity and finance. Their offerings include flexible hire or fully-managed models, CRM integration, and results-focused lead generation and outreach campaigns. Customer Success Manager – Agency Campaigns Job not on LinkedIn 🔥 2 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead and manage end-to-end portfolio campaigns for SSDR Agency and Whistle OS.
Act as the primary relationship manager focused on client retention, ensuring contractual compliance, alignment of scope, and a target of 85% quarterly portfolio MRR retention.
Spot upsell and cross-sell opportunities, manage expansion initiatives, and maintain a clear pipeline with conversion tracking.
Anchor regular syncs with clients and internal SDR teams to keep goals aligned, managing expectations seamlessly.
Produce and share high-quality documentation, including meeting notes, action items, and clear communication briefs.
Gather and analyze feedback trends to capture satisfaction signals and proactively mitigate retention risks.
Continuously track campaign outcomes, building strategic optimization proposals aligned with the client's core business goals.
Build and deliver comprehensive campaign health reports, interactive dashboards, and quarterly KPI scorecards.
Act as the senior point of contact for complex issues, maintaining clear issue logs and swift resolution timelines.
Partner closely with internal SDRs and stakeholders to ensure high-quality, seamless service delivery. 🎯 Requirements
Minimum 3–5 years in SDR management or SDR agency operations
Strong portfolio management, client engagement, and performance reporting expertise.
Native or professional-level English proficiency, with clear and concise communication.
Comfortable with CRM platforms, reporting dashboards, and campaign management systems.
Excellent written and verbal communication skills; ability to align diverse stakeholders.
Retention-focused strategist with a proactive approach to issue resolution and growth opportunities. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Success Manager 🔥 23 hours ago Remote Recruitment 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Client Success Manager guiding students through their journey in educational pathways. Supporting their onboarding to programme completion with effective coaching and relationship management. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Client Success Advisor 🕒 May 19 SiteCare 11 - 50 ☁️ SaaS 🛍️ eCommerce 🤝 B2B Website LinkedIn All Job Openings Client Success Advisor managing relationships for high-value client accounts in a remote position. Responsible for client retention, account growth, and collaboration with internal teams. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 May 15 Anavah Talent 51 - 200 🎯 Recruiter 🤝 B2B 👥 HR Tech Website LinkedIn All Job Openings Customer Success Manager responsible for onboarding and customer success in a U.S.-based EV charging company. Collaborating with teams to ensure smooth transitions and operational efficiency. 🇿🇦 South Africa – Remote 💵 $6 - $8 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Real Estate Assistant, CRM, Marketing, AI 🕒 May 13 ReWorks Solutions 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Real Estate CRM Assistant optimizing CRM systems and implementing marketing strategies for real estate. Utilizing AI tools for content creation and coordinating client communications remotely. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager, French Speaking 🕒 May 4 RetailNext 201 - 500 🛒 Retail Website LinkedIn All Job Openings Customer Success Manager acting as the primary post-sales owner for French-speaking clients in retail analytics. Ensuring successful onboarding and continued value through proactive engagement. 🇿🇦 South Africa – Remote 💰 $42M Corporate Round on 2021-05 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

portfolio managementclient engagementperformance reportingcampaign managementissue resolutionupsellingcross-sellingdata analysisstrategic optimizationKPI reporting

Soft Skills

communicationrelationship managementstakeholder alignmentproactive approachteam collaborationclient retentionexpectation managementdocumentation skillsproblem-solvingfeedback analysis