Whippy

Customer Solutions Architect – Post-Sale, Enterprise

Whippy

full-time

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • Own post-sale delivery for enterprise customers from onboarding through long-term expansion
  • Build deep understanding of customer goals, workflows, and operational context
  • Act as the primary post-sale point of contact and trusted advisor
  • Architect and deploy AI Recruiter implementations
  • Design and configure AI agents (voice, chat, messaging)
  • Build and optimize messaging workflows and automation
  • Guide ATS/CRM integrations and data-driven workflows
  • Translate business requirements into scalable system designs
  • Run solutioning, optimization, and strategy calls independently
  • Recommend phased approaches and tradeoffs
  • Ensure strong adoption of initial AI Recruiter deployments
  • Expand usage over time into additional AI agents and workflows
  • Identify expansion opportunities through success, not forced selling
  • Drive high net revenue retention through trust and outcomes
  • Partner closely with product and engineering teams
  • Share customer patterns, feedback, and best practices
  • Help shape playbooks, templates, and scalable solutions

Requirements

  • Experience owning post-sale enterprise or strategic customer relationships
  • Strong systems and workflow thinking
  • Comfort operating without a predefined playbook
  • Ability to design solutions, not just execute instructions
  • Experience with SaaS platforms, integrations, automations, or APIs
  • Confidence communicating with U.S. customers in fluent English
  • Ability to say “no” or “not yet” when appropriate—and explain why
Benefits
  • Ownership over high-impact enterprise customer relationships
  • Direct collaboration with founders and engineering leadership
  • Real influence on product direction and customer outcomes
  • A fast-growing AI company where success, not selling, drives expansion
  • The opportunity to help define how AI is adopted in staffing at scale
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI Recruiter implementationsAI agents designmessaging workflows optimizationATS integrationsCRM integrationsdata-driven workflowssolution designautomationSaaS platformsAPIs
Soft Skills
customer relationship managementworkflow thinkingindependent problem solvingsolution designcommunicationtrust buildingstrategic thinkingadaptabilitycustomer success focuscollaboration