Whippy

Billing & Operations Specialist

Whippy

full-time

Posted on:

Location Type: Hybrid

Location: Buenos Aires • Argentina

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Salary

💰 $1,500 - $2,500 per month

About the role

  • Own and manage billing, payment, and contract operations
  • Monitor billing systems for failed payments, overdue invoices, and expired payment methods
  • Proactively follow up with customers regarding billing issues and outstanding balances
  • Ensure billing information and payment methods are accurate and up to date
  • Track customer contracts, payment schedules, and compliance
  • Follow up with customers not honoring contract or payment terms
  • Identify active accounts that are unpaid or past due and coordinate appropriate next steps
  • Respond to customer requests for invoices, receipts, tax documentation, and billing confirmations
  • Assist customers with billing questions and payment updates
  • Resolve billing discrepancies clearly and professionally
  • Maintain clear reporting on overdue balances, recovered revenue, and billing status
  • Help document and improve internal billing and contract workflows

Requirements

  • Experience in billing, operations, accounts receivable, or a similar role (SaaS preferred)
  • Comfortable following up with customers about overdue payments and billing issues
  • Strong attention to detail and excellent follow-through
  • Clear, professional written and verbal communication skills (English required)
  • Experience working with billing platforms (Stripe or similar) and CRM tools
  • Highly organized, proactive, and able to work independently
  • Comfortable interfacing directly with leadership and cross-functional teams
  • Self-starter who thrives in a fast-paced startup environment
Benefits
  • Competitive compensation with clear base and OTE structure
  • Direct collaboration with company leadership
  • Ownership over a mission-critical operational function
  • The opportunity to grow as Whippy scales
  • A fast-moving environment where your work directly impacts revenue and company health
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing operationsaccounts receivablepayment processingcontract managementbilling discrepancies resolutionreporting on overdue balancesSaaS experiencebilling platformsCRM tools
Soft Skills
attention to detailfollow-throughwritten communicationverbal communicationorganizational skillsproactiveindependent workcustomer serviceinterpersonal skills