Billing & Operations Specialist
Whippy
full-time
Posted on:
Location Type: Hybrid
Location: Buenos Aires • 🇦🇷 Argentina
Visit company websiteSalary
💰 $1,500 - $2,500 per month
Job Level
Mid-LevelSenior
About the role
- Own and manage billing, payment, and contract operations
- Monitor billing systems for failed payments, overdue invoices, and expired payment methods
- Proactively follow up with customers regarding billing issues and outstanding balances
- Ensure billing information and payment methods are accurate and up to date
- Track customer contracts, payment schedules, and compliance
- Follow up with customers not honoring contract or payment terms
- Identify active accounts that are unpaid or past due and coordinate appropriate next steps
- Respond to customer requests for invoices, receipts, tax documentation, and billing confirmations
- Assist customers with billing questions and payment updates
- Resolve billing discrepancies clearly and professionally
- Maintain clear reporting on overdue balances, recovered revenue, and billing status
- Help document and improve internal billing and contract workflows
Requirements
- Experience in billing, operations, accounts receivable, or a similar role (SaaS preferred)
- Comfortable following up with customers about overdue payments and billing issues
- Strong attention to detail and excellent follow-through
- Clear, professional written and verbal communication skills (English required)
- Experience working with billing platforms (Stripe or similar) and CRM tools
- Highly organized, proactive, and able to work independently
- Comfortable interfacing directly with leadership and cross-functional teams
- Self-starter who thrives in a fast-paced startup environment
Benefits
- Competitive compensation with clear base and OTE structure
- Direct collaboration with company leadership
- Ownership over a mission-critical operational function
- The opportunity to grow as Whippy scales
- A fast-moving environment where your work directly impacts revenue and company health
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing operationsaccounts receivablepayment processingcontract managementbilling discrepancies resolutionreporting on overdue balancesSaaS experiencebilling platformsCRM tools
Soft skills
attention to detailfollow-throughwritten communicationverbal communicationorganizational skillsproactiveindependent workcustomer serviceinterpersonal skills