Whip Around

Artificial Intelligence

• Manage day-to-day operations within your area, supporting the Director of Operations to keep workflows, resources and projects on track and aligned to team goals.
• Track and report on operational KPIs against targets set with the Director, flagging performance gaps and helping put corrective action in place.
• Help manage operational budgets and tools, keeping an eye on spend and making sure we get good value from our systems and vendors.
• Support the rollout and adoption of AI and automation tools across the team, providing the guides, training and hands-on help people need to use them confidently.
• Help identify and prioritize practical AI use cases tied to clear outcomes - reducing manual effort, improving consistency and saving time or cost.
• Take promising experiments through to reliable, repeatable use cases: gathering requirements, validating outputs, supporting rollout, and maintaining, updating and improving the tools once they’re live.
• Deliver early, practical “quick wins” in the first few months, then help establish simple routines for monitoring and improving the solutions in use.
• Keep live AI tools fed with accurate, current information so they stay reliable and trusted by the people using them.
• Map and improve core operational processes, spotting bottlenecks where automation or AI could replace manual administration and sharing recommendations with the Director.
• Help maintain and improve core systems (e.g., Salesforce/HubSpot CRM, Jira), and flag integration gaps or usability issues in the tech stack.
• Document processes, tools and standard operating procedures so that knowledge is captured, repeatable and easy for the team to follow.
• Gather data needs from teams across the business and turn them into clear reports, dashboards and useful insights.
• Run regular audits of key business data to ensure accuracy, and work with teams to find and resolve sources of variance.
• Help prepare monthly and quarterly analytics for the Director and senior leadership, explaining findings clearly to both technical and non-technical audiences.
• Work closely with the Director of Operations and partner with Sales, Customer Success, Finance and Product to keep work coordinated across teams.
• Bring structure, timelines and follow-through to operational projects so they stay on track.
• Mentor and support junior team members, and provide documentation, support and training for internal users.
• Follow and help maintain responsible-use, data privacy and quality controls for AI and automation, so the tools we use stay safe and trustworthy.
• Support compliance with applicable data privacy regulations and partner with the Tech team on security where needed.
• Flag operational risks early, and perform other duties as assigned to support projects and departmental needs.

Operations Manager, AI Enablement

Account Manager

• Drive Expansion Growth
• Identify, develop, and close expansion opportunities
• Ensure customers achieve measurable business outcomes while maximizing Net Revenue Retention (NRR), expansion ARR, product adoption, and referenceability.
• Develop and maintain multi-year strategic account plans
• Build account growth strategies aligned to customer business priorities
• Map customer organizational structures, buying centers, and influencers
• Identify whitespace opportunities and competitive threats
• Partner with Customer Success Team to execute quarterly and annual account reviews
• Own commercial strategy for assigned accounts
• Generate expansion pipeline
• Own large expansion opportunities within renewal cycles
• Negotiate pricing, commercial terms, and contract structures
• Serve as commercial relationship owner
• Build trust across operational, IT, business, and executive stakeholders
• Partners with CS Manager to plan and drive executive business reviews (EBRs/QBRs)
• Escalation accountable for critical customer issues
• Coordinate internal executive engagement to drive customer outcomes

Operations Manager, AI Enablement

Key Account Manager