Whip Around

Engineering Manager

• Lead and support engineers and QAs through regular 1-1s, coaching, and feedback
• Support career development through growth plans, PDPs, and performance conversations
• Translate company and product goals into clear team and individual objectives via 15five
• Partner closely with Product Owners to support predictable, high-quality delivery
• Remove impediments and proactively support teams to maintain strong delivery velocity
• Balance scope, quality, and timelines to support sustainable execution across both Product, Engineering & Security roadmaps.
• Step in as needed to support the Product delivery team with core Scrum practices, including sprint planning, backlog refinement, and retrospectives.
• Collaborate with Product and Design to align on priorities and delivery plans
• Provide technical guidance where needed to support sound engineering practices
• Ensure engineering effort delivers meaningful product and customer impact
• Track and report on key engineering and delivery metrics
• Provide clear updates to stakeholders on progress, risks, and outcomes
• Work cross-functionally to remove blockers and improve ways of working
• Foster a culture of collaboration, ownership, and continuous improvement

Customer Success Manager

• Senior Customer Success Managers play a critical role in maintaining the health, growth, and success of our customer base.
• Senior Customer Success Managers are assigned a portfolio of customers and their sole responsibility is to ensure they leverage Whip Around to optimize their business through adoption, growth, and retention.
• Customer Revenue Management/Growth: Drive customer retention and renewal plan and customer loyalty; Define, position, and sell solution offerings (cross-sell / upsell) to customer.
• Continuous Customer Value Attainment: Define, design, develop, execute, and continuously refine Customer Success program plan at customer level; Define, Position, and Help implement adoption strategies for customers; Provide Whip Around solution best practices, business coaching and “value-added” expertise as customer “advisor”; Help to shape change in customer engagement and Whip Around solution strategy; Maintain customer cadence for product knowledge, new feature requests, and user/customer dialog; Provide thought leadership and messaging to increase customer engagement with Whip Around; Represent Whip Around programs with Key Stakeholders (ie operational contacts, decision makers and econ buyers) and in periodic business reviews; Work with Product, Sales, Marketing, and other teams to identify best practices and new program opportunities/offerings for customer; Define, design and communicate content in support of relevant customer programs to drive maximum ROI; Drive metrics at customer including dimensions of Operational Efficiency, Compliance, Cost Reduction, etc across digital Inspections and Maintenance.
• Voice of Customer: Drive thought leadership in customer loyalty and the voice of the customer associated with owned programs; Create customer reference and referral strategy based on business outcome value.

Senior Customer Success Manager

• Drive customer retention and renewal plan and customer loyalty.
• Define, position, and sell solution offerings (cross-sell / upsell) to customer to drive qualified leads CSQLs
• Define, design, develop, execute, and continuously refine Customer Success program plan at customer level.
• Define, Position, and Help implement adoption strategies for customers.
• Provide Whip Around solution best practices, business coaching and “value-added” expertise as customer “advisor”
• Help to shape change in customer engagement and Whip Around solution strategy
• Maintain customer cadence for product knowledge, new feature requests, and user/customer dialog
• Provide thought leadership and messaging to increase customer engagement with Whip Around
• Represent Whip Around programs with Key Stakeholders (i.e., operational contacts, decision makers and econ buyers) and in periodic business reviews
• Work with Product, Sales, Marketing, and other teams to identify best practices and new program opportunities/offerings for customer
• Define, design and communicate content in support of relevant customer programs to drive maximum ROI
• Drive metrics at customer including dimensions of Operational Efficiency, Compliance, Cost Reduction, etc across digital Inspections and Maintenance
• Drive thought leadership in customer loyalty and the voice of the customer associated with owned programs
• Create customer reference and referral strategy based on business outcome value