Wheelhouse

Product Manager

• Collaborate with technical and business teams to prioritize the product roadmap for integrations, APIs, and embeds, balancing partner needs, developer experience, and business impact
• Conduct discovery through partner interviews, API usage analysis, and developer feedback to identify integration pain points and opportunities
• Define product requirements, API specifications, and success metrics in collaboration with engineering, partnerships, and customer success teams
• Work closely with engineering to scope new integrations, API enhancements, and embed features—making tradeoffs and ensuring smooth execution from design through launch
• Analyze integration performance and adoption using SQL, API analytics, and customer feedback to inform iterations and prioritization
• Partner with external technical teams (PMS/OTAs) and internal account management to understand integration challenges, troubleshoot blockers, and translate insights into product improvements
• Champion integration reliability and developer experience — identify patterns in API issues, advocate for better documentation and tooling, and ensure monitoring and error handling are prioritized
• Be the voice of integration partners and developers within the organization — spotting gaps, driving alignment on API strategy, and ensuring we're building what enables seamless connectivity

Product Manager – Integrations

Engineer

• Investigate and debug complex integrations, resolve issues or triage to engineering.
• Troubleshoot and resolve customer issues across platform, integrations, and APIs.
• Debug integration-related problems with external partners (PMS/OTAs), collaborating with their technical teams.
• Triage and prioritize bugs for the engineering team with clear reproduction steps and context.
• Build internal tools, dashboards, and automation to help support and account management diagnose and resolve issues.
• Automate regression and integration testing to reduce repetitive issues and improve system reliability.
• Collaborate to improve monitoring, alerting, and logging for better issue visibility.
• Act as the voice of the customer within engineering, spotting patterns and advocating for reliability.
• Long-term: lead the Support Enablement Engineering department as it grows to support multiple engineers.