Wheelhouse

Engineer

• Investigate and debug complex integrations, resolve issues or triage to engineering.
• Troubleshoot and resolve customer issues across platform, integrations, and APIs.
• Debug integration-related problems with external partners (PMS/OTAs), collaborating with their technical teams.
• Triage and prioritize bugs for the engineering team with clear reproduction steps and context.
• Build internal tools, dashboards, and automation to help support and account management diagnose and resolve issues.
• Automate regression and integration testing to reduce repetitive issues and improve system reliability.
• Collaborate to improve monitoring, alerting, and logging for better issue visibility.
• Act as the voice of the customer within engineering, spotting patterns and advocating for reliability.
• Long-term: lead the Support Enablement Engineering department as it grows to support multiple engineers.