Account Manager

Wheel

Account Manager at Wheel growing a portfolio of clients in healthcare. Focus on customer satisfaction and driving revenue growth through strategic relationships.

Posted 5/26/2026full-timeRemote • California, Colorado, Illinois, Massachusetts, New York, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Own and grow a portfolio of mid-market and enterprise clients.
Build deep, multi-threaded relationships across client organizations.
Proactively monitor client health and resolve issues swiftly.
Develop and execute strategic account plans.
Lead contract renewals and manage the renewal process.
Leverage AI tools daily for account planning and communications.
Develop a deep understanding of our virtual health products.
Coordinate with Implementation and Solutions teams for onboarding new clients.
Collaborate with Product, Clinical Operations, and Support teams.

Requirements

What you’ll need

3–5 years in account management or customer success, with 2+ years in healthcare or digital health.
Thinks in terms of client business outcomes, navigates ambiguity independently.
Actively uses AI tools in day-to-day workflows.
Exceptional communicator at all organizational levels.
Customer-obsessed, self-directed, and collaborative.
Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software.
Strong analytical skills with a proactive approach to addressing client needs and issues.
Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience).

Benefits

Comp & perks

Medical, Dental and Vision
Ancillary: Life, Short and Long Term Disability
401K match
Flexible PTO
Parental Leave
Stock options
Additional programs and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successstrategic account planninganalytical skills

Soft Skills

exceptional communicationcustomer-obsessedself-directedcollaborativeproactive problem-solving