Director, Key Accounts
Whatnot
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $260,000 - $295,000 per year
Job Level
Lead
About the role
- Own the strategic growth of top sellers. Develop and execute annual and multi-year account plans aligned with seller and company objectives keeping Whatnot business priorities top of mind.
- Build deep, trusted partnerships. Serve as an executive advisor to sellers — understanding their businesses, identifying growth levers, and delivering clear, data-driven recommendations. Ensure all partners are adopting best in class business practices and are able to grow sustainably.
- Drive strategic alignment. Partner with Category Leads, Product, Marketing, and Operations to translate seller insights and market trends into actionable cross-functional initiatives.
- Champion seller needs internally. Influence cross functional teams roadmaps through grounded feedback and commercial analysis, ensuring sellers’ voices are represented in company priorities.
- Lead through execution. Manage the full lifecycle of partner engagement — from pitching and negotiating agreements in lock step with your Category Lead to delivering on joint growth plans and resolving complex issues.
- Collaborate with executives. Communicate performance, opportunities, and risks to leadership with clarity and conviction.
- Share best-in-class partnerships management strategies: Support other Strategic Partner Managers through ongoing share outs and insights to scale organizational impact across strategic seller portfolios.
Requirements
- 10+ years of experience in partnerships, business development, account management, or management consulting — ideally within ecommerce, creator platforms, or marketplaces
- Strong executive presence, adaptability, and comfort operating in an environment of rapid growth and ambiguity.
- Proven ability to assess business levers, model growth scenarios, and communicate commercial narratives to C-level audiences.
- Deep relationship-building, negotiation, navigating conflict and influencing skills across all levels of management.
- Experience leading strategic initiatives cross-functionally, from vision through execution.
- Fluency in Salesforce, Gong, Sigma, and other analytical tools.
- Data-driven mindset with the ability to dive deep into seller performance, identify insights, and translate them into actionable and revenue driving strategies.
- A high-ownership, low-ego attitude — excitement to roll up your sleeves and build alongside the team.
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business developmentaccount managementstrategic initiativesnegotiationdata analysisgrowth modelingcommercial analysisperformance assessmentrevenue strategiespartnership management
Soft skills
executive presenceadaptabilityrelationship-buildinginfluencingconflict navigationcommunicationcollaborationleadershipproblem-solvingownership