WGU Advancement

AI Enrollment Operations Specialist

WGU Advancement

full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • Arizona, Utah • 🇺🇸 United States

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Salary

💰 $73,000 - $109,400 per year

Job Level

Mid-LevelSenior

About the role

  • Develop and refine conversation flows using NLP tools (e.g., Hugging Face Transformers)
  • Create scripts tailored to WGU’s personas
  • Serve as a liaison between Enrollment Operations and product/engineering teams
  • Participate in Agile sprints, provide feedback on API development
  • Coordinate with engineering to achieve scalability and reliability
  • Monitor AI performance
  • Document progress and report to business unit leadership

Requirements

  • Bachelor’s degree in Instructional Design, Computer Science, Data Science, Education Technology, or related field
  • 3+ years in education technology, or AI-driven customer support, preferably within higher education
  • Experience with chatbot development or NLP platforms (e.g., Hugging Face Transformers, Dialogflow)
  • Proven ability to collaborate with product and engineering teams on API-driven projects (e.g., FastAPI, CRM integrations)
  • Familiarity with higher education processes (e.g., admissions, financial aid, transfer credits, FERPA compliance)
  • Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements
Benefits
  • eligible for bonuses
  • medical, dental, vision, telehealth and mental healthcare
  • health savings account and flexible spending account
  • basic and voluntary life insurance
  • disability coverage
  • accident, critical illness and hospital indemnity supplemental coverage
  • legal and identity theft coverage
  • retirement savings plan
  • wellbeing program
  • discounted WGU tuition
  • flexible paid time off
  • flexible paid sick time
  • 11 paid holidays
  • other paid leaves including up to 12 weeks of parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
NLPchatbot developmentAPI developmentHugging Face TransformersDialogflowFastAPICRM integrations
Soft skills
collaborationcommunicationfeedbackdocumentation