QA Engineer

• Tracks the QA process through monitoring team progress
• Acts as a compliance officer for the team
• Manages internal and external audits and risk-based surveys
• Mentors and develops colleagues on team involving risk-based control as needed
• Communicates step-by-step QA requirements in accordance to WGU’s policy, including providing updates and support to the team
• Acts as the point of contact for supervisors and colleagues, sharing feedback during QA process, providing training and support as needed
• Manages the Military Support Queue for review, auditing, distribution, and triaging
• Assist in resolving cases and certification of attendance as needed
• Maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database
• Ensures quality standards and WGU’s vision and mission are reflected in all aspects of the student experience

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QA Engineer