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Director of Product, Account & Services
WEXDirector of Product overseeing Consumer Directed Healthcare products and driving AI-enabled innovations at WEX. Collaborating with cross-functional teams to deliver strategic product initiatives.
About the role
Key responsibilities & impact- Lead the vision, strategy, and execution of the Consumer Directed Health product roadmap across HSA, HSA Investments, FSA, HRA, claims technology, and related service technology support initiatives
- Drive operational excellence and accountability across multiple product domains and leadership teams
- Partner cross-functionally with Engineering, Design, Operations, and Commercial stakeholders to align product investments with company priorities
- Lead and mentor a high-performing organization of Product Managers and Product leaders through coaching, collaboration, and strategic oversight
- Drive AI-enabled product innovation and operational improvements across customer and internal experiences
- Oversee prioritization and execution of internal operational product initiatives and service technology support efforts
- Ensure scalable product delivery processes and disciplined roadmap execution through strong product operating model practices
- Shape future-state product strategy and market differentiation within the CDH ecosystem.
Requirements
What you’ll need- 8+ years of Product Management or Product Operations experience
- 4+ years in product leadership roles within HealthTech, FinTech, or related industries
- Deep expertise within Consumer Directed Health ecosystems including HSA, FSA, HRA, claims, and investment-related products
- Experience leading large-scale product organizations and managing managers
- Strong cross-functional leadership and communication skills
- Experience driving roadmap execution across complex operational environments
- Experience with AI-enabled technologies, AI-supported workflows, or AI-driven product capabilities
- Strong understanding of product operating models, roadmap governance, and strategic prioritization frameworks
- Experience with Jira, Confluence, and workflow management platforms
- Bachelor’s degree in Business, Computer Science, or related field, or equivalent professional experience.
Benefits
Comp & perks- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
- and more.
ATS Keywords
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Hard Skills & Tools
Product ManagementProduct OperationsAI-enabled technologiesRoadmap executionProduct operating modelsRoadmap governanceStrategic prioritization frameworksConsumer Directed HealthClaims technologyInvestment-related products
Soft Skills
Cross-functional leadershipCommunication skillsCoachingCollaborationStrategic oversightOperational excellenceAccountabilityMentoringDriving innovationManaging managers