Collections Support

WEX

Collections Support 3 agent managing past-due commercial accounts at WEX. Safeguarding financial health and securing predictable cash flow through effective debt resolution.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

About the role

Key responsibilities & impact

Manage daily inbound and outbound communication channels with delinquent commercial customers
Execute sound communication to educate customers on account terms and conditions
Monitor and manage shared group inboxes
Review account financial histories and transaction details systematically
Negotiate routine payment arrangements within corporate guidelines
Document all customer touchpoints, payment commitments, and account dispute details accurately
Identify and route billing errors, account disputes, or customer complaints to appropriate internal departments
Maintain standard operating adherence to the Fair Debt Collection Practices Act (FDCPA)
Meet or exceed standard weekly and monthly performance goals
Follow established team workflows closely

Requirements

What you’ll need

High School Diploma or equivalent
2-3 years of direct experience in high-volume, complex B2B or commercial collections
Foundational understanding of the Fair Debt Collection Practices Act (FDCPA)
Comfortable utilizing standard software platforms
Strong communication, active listening, and verbal negotiation skills
Solid problem-solving skills
Effective time management and organizational skills
Proven track record of high dependability and consistent attendance
Must successfully pass a background investigation

Benefits

Comp & perks

health, dental and vision insurances
retirement savings plan
paid time off
health savings account
flexible spending accounts
life insurance
disability insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B collectionscommercial collectionspayment arrangementsaccount managementfinancial reviewbilling error identificationdispute resolutionperformance tracking

Soft Skills

communicationactive listeningverbal negotiationproblem-solvingtime managementorganizational skillsdependabilityattendance consistency

Certifications

High School Diplomaequivalent