Senior Product Manager, Onboarding Experience

WEX

Senior Product Manager developing AI-powered onboarding solutions for WEX's Client Hub platform. Leading cross-functional teams and simplifying onboarding workflows to enhance customer experiences.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $125,300 - $154,100 per yearWebsite

About the role

Key responsibilities & impact

Own and execute the product roadmap for the Client Hub onboarding platform.
Lead the development of AI-powered and agentic onboarding capabilities that improve customer implementation experiences.
Drive customer time-to-value by simplifying onboarding workflows and reducing operational friction.
Partner with Engineering, Risk & Compliance, Sales, Implementation, Design, and Developer Experience teams to deliver scalable solutions.
Leverage AI tools and workflows to accelerate product discovery, prototyping, delivery, and experimentation.
Define product requirements, success metrics, and roadmap priorities based on customer needs and business objectives.
Lead cross-functional teams through ambiguity and influence stakeholders without direct authority.
Analyze customer, operational, and business data to identify opportunities for platform optimization and growth.
Balance customer experience, scalability, operational efficiency, and commercial impact in product decisions.
Contribute to long-term platform strategy and future onboarding experience innovation.

Requirements

What you’ll need

6-10 years of Product Management experience
Proven success building and scaling 0-to-1 products or platforms
Experience with customer onboarding platforms, onboarding workflows, or agent experiences
Deep expertise in AI-native product management and execution
Demonstrated experience using AI tools to accelerate prototyping, product discovery, solution design, and delivery
Strong roadmap ownership and execution capabilities
Experience influencing cross-functional stakeholders without direct authority
Experience working closely with Risk & Compliance organizations
Strong systems-thinking and strategic problem-solving abilities
Experience building products involving APIs, SDKs, developer platforms, or data-definition frameworks
Excellent communication, collaboration, and stakeholder management skills
Bachelor's degree or equivalent combination of education and experience.

Benefits

Comp & perks

Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Market competitive benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementAI-native product managementCustomer onboarding platformsOnboarding workflowsAPIsSDKsData-definition frameworksPrototypingProduct discoverySolution design

Soft Skills

Roadmap ownershipExecution capabilitiesInfluencing stakeholdersSystems-thinkingStrategic problem-solvingCommunicationCollaborationStakeholder managementLeadershipCross-functional teamwork

Certifications

Bachelor's degree