Client Transformation Director
Kraken
Salary
💰 $57,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Client Relationship Management : Develop and maintain strong relationships with clients, acting as their primary point of contact for all service-related matters.
- Service Planning and Delivery : Plan and oversee the delivery of support and service activities, ensuring they align with client needs and program requirements.
- Problem Resolution : Coordinate the resolution of service incidents and escalate technical issues as needed.
- Implementation and Onboarding : Schedule and lead kick-off meeting(s) with clients to educate clients as well as gather critical information to appropriately onboard the client. Set-up system configurations after gathering program requirements. Provide status updates to clients and internal stakeholders. Establish meeting cadence with clients.
- Business Development : Collaborate with sales and support teams to identify opportunities for expanded support services and demonstrate the value of our offerings.
- Performance Management : Monitor and evaluate service performance to identify areas for improvement and ensure ongoing client satisfaction
Requirements
- High School Diploma
- Bachelor Degree (preferred)
- 2+ years of client facing experience
- Proven experience in managing enterprise-level support and service operations.
- Proficiency in data analysis and data manipulation via google sheets/microsoft excel
- Task oriented with excellent organizational skills and an ability to prioritize workload
- Strong client relationship management skills.
- In-depth knowledge of our products and services.
- Excellent communication and problem-solving abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Familiarity and knowledge of Dependent Verification programs and protocols
