Quality Assurance Specialist II

WEX

. Conduct regular audits and reviews of operational processes within collections, debt recovery, and cash application to assess adherence to policies and procedures .

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $61,500 - $75,500 per yearWebsite

About the role

Key responsibilities & impact

Conduct regular audits and reviews of operational processes within collections, debt recovery, and cash application to assess adherence to policies and procedures
Monitor performance metrics and identify trends or anomalies that may indicate process gaps or potential risks
Evaluate the effectiveness of training programs and provide feedback to management
Mentor and develop junior QA team members, fostering their growth and expertise in the field
Identify areas for improvement in operational processes and collaborate with relevant teams to implement corrective actions
Develop and maintain documentation of policies, procedures, and best practices
Stay abreast of industry regulations and internal policy updates to ensure ongoing compliance
Analyze quality data to identify root causes of errors or inconsistencies and recommend solutions
Prepare and present quality reports to management, highlighting key findings and recommendations

Requirements

What you’ll need

Bachelor's degree in Finance, Accounting, Business Administration, or a related field
4+ years of experience in operations, quality assurance, or a related field
Strong understanding of operational processes, preferably within collections, debt recovery, and cash application
Excellent analytical, problem-solving, and decision-making skills
Effective communication and interpersonal skills, with the ability to provide constructive feedback
Proficiency in relevant software and technologies (e.g., data analysis tools, workflow management systems)
Detail-oriented with a focus on accuracy and compliance
Demonstrated experience in developing and implementing quality assurance strategies, conducting risk assessments, and leading process improvement initiatives
Proficiency in using data analytics tools and techniques to gain deeper insights into operational performance and identify trends
Knowledge and application of process improvement methodologies (e.g., Lean, Six Sigma) to drive efficiency and effectiveness
Experience with AI tools or automation software to improve processes
Must successfully pass a background investigation.

Benefits

Comp & perks

Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisquality assurancerisk assessmentprocess improvementLeanSix Sigmaoperational processescollectionsdebt recoverycash application

Soft Skills

analytical skillsproblem-solvingdecision-makingcommunication skillsinterpersonal skillsconstructive feedbackdetail-orientedmentoringcollaborationpresentation skills