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About the role
Key responsibilities & impact- The Customer Implementation Coordinator will serve as the first operational point of contact for every newly signed customer
- Ensure a seamless transition from Sales to Customer Experience
- Treat each new customer as a project to coordinate
- Guide them through the early implementation steps required to successfully begin using the platform
- Ensure accounts are provisioned quickly
- Complete required setup steps
- Communicate expectations clearly
- Transition customers into the company’s onboarding and support ecosystem
- Lead the first CX introduction call
- Reinforce the value of the solutions purchased
- Collect required customer data for system setup
- Assist customers with payment processing setup
Requirements
What you’ll need- 1-3 years experience in related roles or customer service experience
- High school diploma, or GED required
- Preferred Bachelor's degree or higher
- Strong Organization & Project Management
- Ability to manage multiple onboarding projects simultaneously
- Highly detail oriented with strong follow through
- Clear, confident communicator
- Able to explain processes in a simple and approachable way
- CX and Project Management tools (Salesforce/CRM platforms, ticketing systems, and project management software)
- Comfortable managing checklists, workflows, and timelines
- Ability to reinforce the value of the platform’s solutions
- Confident representing the company as a trusted partner
Benefits
Comp & perks- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer servicedata collectionpayment processing setup
Soft Skills
organizationdetail orientedcommunicationability to explain processesconfidence
Certifications
high school diplomaGEDBachelor's degree