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WEX

Custodial Operations Analyst 1

WEX

. HSA Transaction Processing: Process internal bank transfers and wires accurately .

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,800 - $60,900 per yearWebsite

About the role

Key responsibilities & impact
  • HSA Transaction Processing: Process internal bank transfers and wires accurately
  • Reconcile depository and intermediary bank accounts
  • Facilitate money movements for HSA contributions and distributions
  • Facilitate money movements for consumer investment transactions
  • Coordinate and facilitate sub-custodian processing for financial institutions
  • Manage Contribution Exception processing from partner notification through resolution
  • Operational Efficiency: Provide input and support in streamlining processes within the HSA Custodian Operations
  • Contribute to the development and maintenance of procedures related to HSA Custodian Operations
  • Maintain positive vendor relationships to ensure smooth operational processes
  • Data Gathering: Collect and validate data from various internal and external sources to ensure the accuracy and completeness of HSA transactional records
  • Perform routine analysis to support key operational functions, including daily account reconciliations, exception management, and the investigation of discrepancies
  • Generate and distribute reports to monitor operational metrics, track service level agreements (SLAs), and provide leadership with insights into transaction volumes and trends
  • Leverage data to identify opportunities for process automation, risk mitigation, and operational efficiency improvements
  • Risk Mitigation and Error Resolution: Identify and escalate potential risks or control gaps in operational processes
  • Investigate and resolve transaction discrepancies and errors in a timely manner, documenting the resolution process
  • Customer and Partner Support: Respond to consumer and partner inquiries related to HSA Custodian processing such as tax reporting, unclaimed property, and contribution processing within service level agreement while demonstrating best-in-class customer service SLA Support
  • Support internal teams and report on external service level agreements
  • Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes
  • Completes other projects as assigned

Requirements

What you’ll need
  • Bachelor’s Degree in business, finance, accounting or related field preferred but not required
  • Strong analytical and problem-solving skills with an exceptional commitment to accuracy and detail
  • High proficiency with spreadsheet software (e.g., Microsoft Excel, Google Sheets)
  • Effective communication skills (both written and verbal) for collaborating with internal teams and external partners
  • Excellent organizational and time-management abilities to manage multiple tasks in a fast-paced environment
  • A proactive and self-motivated work ethic with the flexibility to adapt to change
  • Must successfully pass a background investigation
  • Preferred Qualifications: Direct experience with HSA/custodial operations or in a treasury or accounting role
  • Strong customer service and interpersonal skills
  • Experience with VLOOKUPs, pivot tables, MACROs and AppScripts
  • Experience with wire transfer platforms and core banking systems
  • Proven ability to adapt to change and take initiative on new projects
  • 1-2 years of experience working in the Financial Services industry

Benefits

Comp & perks
  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement
  • quarterly or annual bonus or commission for sales roles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
HSA transaction processingaccount reconciliationexception managementdata validationprocess automationrisk mitigationerror resolutionfinancial analysiscontribution processingtax reporting
Soft Skills
analytical skillsproblem-solving skillscommunication skillsorganizational abilitiestime-management abilitiescustomer service skillsinterpersonal skillsproactive work ethicself-motivatedadaptability