Senior Manager, Technical Account Management

WEX

. Lead and develop a team of Technical Account Managers with strong SRE and production operations expertise .

Posted 4/23/2026full-timePortland • Illinois, Maine, Massachusetts, Texas, Washington • 🇺🇸 United StatesSenior💰 $152,400 - $173,300 per yearWebsite

Tech Stack

Tools & technologies

CloudDistributed Systems

About the role

Key responsibilities & impact

Lead and develop a team of Technical Account Managers with strong SRE and production operations expertise
Establish a high-performance culture focused on reliability, accountability, and continuous improvement
Own customer outcomes related to availability, latency, scalability, and resilience
Guide customers in implementing SRE best practices such as Service Level Indicators (SLIs) and Objectives (SLOs)
Conduct regular operational reviews, architecture reviews, and reliability assessments
Oversee TAM involvement in major incident response
Partner with customers to design resilient, scalable architectures

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
ITIL V4 certified
10+ years in technical roles (SRE, DevOps, Production Engineering, TAM, or similar)
3–5+ years of experience managing high-performing technical teams
Deep expertise in distributed systems and cloud architectures
Incident management and production operations
Observability and monitoring tools

Benefits

Comp & perks

health, dental and vision insurances
retirement savings plan
paid time off
health savings account
flexible spending accounts
life insurance
disability insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SREproduction operationsService Level Indicators (SLIs)Service Level Objectives (SLOs)distributed systemscloud architecturesincident managementobservabilitymonitoring tools

Soft Skills

leadershipaccountabilitycontinuous improvementcustomer outcomeshigh-performance culture

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringITIL V4