Supporting all the Wex Health Cloud Business Services
Documenting and maintaining the steps needed to deliver ticket resolution
Collaborating with other Support Engineers
Troubleshooting customer problems and responding to customer requests
Developing Troubleshooting Guides for all Business Services
Providing training to new team members as required
Providing ongoing communication to both Technical Services and Production Operations teams via Support Requests
Documenting Fix Requests for incidents requiring system changes
Writing procedural documentation for resolution of standard service requests
Performing other related duties as assigned
Ensuring communication to Business Services Support Manager regarding incidents that impact the Partner

Requirements

Experience in database analysis, specifically SQL Server Management
Solid problem solving abilities
Self-starter capable of working independently or in groups
Exceptional interpersonal and customer service skills
Ability to effectively and calmly operate within a complex and changing environment
Well organized and has the ability to properly manage individual workload
Possess a strong work ethic and a desire for a variety of challenges
Ability to interface well with Professional Service staff and other non-technical members of the organization
Demonstrated aptitude for learning new technologies
Flexibility in schedule as some support requests require work after hours
Bachelors Degree in Information Technology, MIS, Computer Science or related field
Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
Experience developing in a .Net framework preferred
Excellent skills in supporting customers through problem resolution.
Excellent communication skills are required.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQL Server Management.Net frameworkdatabase analysistechnical documentationtroubleshootingproblem resolution

Soft Skills

problem solvinginterpersonal skillscustomer serviceself-starterorganizational skillswork ethicflexibilitycommunication skills

Certifications

Bachelors Degree in Information TechnologyBachelors Degree in MISBachelors Degree in Computer Science