Senior Product Manager, Customer Onboarding, Credit Applications

WEX

Senior Product Manager owning the customer onboarding journey for corporate payments at WEX. Leading credit portfolio initiatives and collaborating with sales, risk, and engineering teams.

Posted 4/15/2026full-timeRemote • Maine • 🇺🇸 United StatesSenior💰 $125,300 - $154,100 per yearWebsite

About the role

Key responsibilities & impact

Own and optimize the end-to-end onboarding journey (UI/UX, field placement, page flows, error handling) for corporate payments
Partner closely with sales teams to improve the customer onboarding experience and increase conversion rates
Translate business needs and sales feedback into clear technical requirements for engineering teams
Drive improvements in automated decisioning to reduce manual review cases
Manage Salesforce-driven workflows and ensure application data is accessible and actionable for sales teams
Lead credit portfolio initiatives, including adjudication workflows and credit line reassessment using internal and external data sources
Design and implement process automation solutions, including Salesforce-based routing and decision logic
Identify and implement AI-driven opportunities for process optimization and smarter decisioning
Collaborate cross-functionally with risk, compliance, engineering, and operations teams
Monitor and improve key metrics related to onboarding, conversion, and customer lifecycle performance

Requirements

What you’ll need

5+ years experience in product management or owning end-to-end product/process initiatives
Minimum 2+ years of hands-on experience with Salesforce, including process automation and workflow configuration
Experience working closely with sales teams or sales-support functions
Strong background in financial services, banking, or credit onboarding environments
Experience gathering requirements, managing UAT, and delivering technical solutions
Ability to translate business needs into technical requirements and collaborate effectively with engineering teams
Strong stakeholder management and relationship-building skills
Excellent communication skills across technical and non-technical audiences
Ability to operate autonomously and manage competing priorities

Benefits

Comp & perks

health, dental and vision insurances
retirement savings plan
paid time off
health savings account
flexible spending accounts
life insurance
disability insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process automationworkflow configurationtechnical requirements gatheringUAT managementAI-driven process optimizationcredit line reassessmentadjudication workflowsdata analysisUI/UX designerror handling

Soft Skills

stakeholder managementrelationship buildingcommunicationcollaborationautonomyprioritizationcustomer experience improvementconversion rate optimizationcross-functional teamworkfeedback translation