WEX

Channel Success Manager

WEX

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,500 - $66,600 per year

About the role

  • Building and maintaining strong relationships with top revenue generating consulting channels
  • Acting as a key point of contact for these consultants
  • Providing training and resources as needed to help consultants effectively sell and support health benefit products
  • Collaborating with sales teams to drive channel sales growth
  • Monitoring sales performance and identifying opportunities for improvement
  • Working with consultants to ensure client satisfaction and retention
  • Addressing client issues and escalations
  • Assisting with high-touch and sensitive issues
  • Working closely with internal teams, such as sales, marketing, product, service, and operations
  • Providing feedback from consultants to help improve products and processes
  • Communicating to all appropriate team members regarding service & industry trends
  • Assisting the Sales team with sales opportunities as needed
  • Proactively communicating on furthering the health and relationship with regional/national consulting offices

Requirements

  • 4 years experience in account management/relationship type roles
  • Proven leader with history of success
  • Understands the importance of working relationships with our channel as well as internally
  • Computer proficiency required
  • Must have excellent communication, prioritizing and organizational skills
  • Must be an independent worker
  • Has the ability to differentiate between exceptional and good customer service delivery
  • Experience presenting and leading meetings with multiple attendees
  • Ability to handle high workload volumes during peak service seasons
  • Strong customer service background with Benefit & COBRA knowledge - 3+ years preferred
  • Experience working with and supporting relationships with key stakeholders in Fortune 1,000 sized companies
  • Proven success in resolving issues strategically and creatively for brokers/consultants and their clients
  • Preferred Bachelor's degree or higher.
Benefits
  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementrelationship managementcustomer servicesales performance monitoringissue resolutionpresentation skillstraining provisionconsultant supportdata analysisproduct feedback
Soft Skills
communicationorganizational skillsprioritizationindependent workleadershipcollaborationproblem-solvingclient satisfaction focusstrategic thinkingcreativity