Channel Success Manager

WEX

Channel Success Manager enhancing relationships and supporting brokers for health benefit products. Collaborating with sales teams to ensure client satisfaction and retention in the US market.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,500 - $66,600 per yearWebsite

About the role

Key responsibilities & impact

Building and maintaining strong relationships with top revenue generating consulting channels
Acting as a key point of contact for these consultants
Providing training and resources as needed to help consultants effectively sell and support health benefit products
Collaborating with sales teams to drive channel sales growth
Monitoring sales performance and identifying opportunities for improvement
Working with consultants to ensure client satisfaction and retention
Addressing client issues and escalations
Assisting with high-touch and sensitive issues
Working closely with internal teams, such as sales, marketing, product, service, and operations
Providing feedback from consultants to help improve products and processes
Communicating to all appropriate team members regarding service & industry trends
Assisting the Sales team with sales opportunities as needed
Proactively communicating on furthering the health and relationship with regional/national consulting offices

Requirements

What you’ll need

4 years experience in account management/relationship type roles
Proven leader with history of success
Understands the importance of working relationships with our channel as well as internally
Computer proficiency required
Must have excellent communication, prioritizing and organizational skills
Must be an independent worker
Has the ability to differentiate between exceptional and good customer service delivery
Experience presenting and leading meetings with multiple attendees
Ability to handle high workload volumes during peak service seasons
Strong customer service background with Benefit & COBRA knowledge - 3+ years preferred
Experience working with and supporting relationships with key stakeholders in Fortune 1,000 sized companies
Proven success in resolving issues strategically and creatively for brokers/consultants and their clients
Preferred Bachelor's degree or higher.

Benefits

Comp & perks

health, dental and vision insurances
retirement savings plan
paid time off
health savings account
flexible spending accounts
life insurance
disability insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementrelationship managementcustomer servicesales performance monitoringissue resolutionpresentation skillstraining provisionconsultant supportdata analysisproduct feedback

Soft Skills

communicationorganizational skillsprioritizationindependent workleadershipcollaborationproblem-solvingclient satisfaction focusstrategic thinkingcreativity