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Credit/Collections Support 2
WEXCredit Collections Support role at WEX, assisting clients with payment processing and account management. Requires independence, attention to detail, and proficiency in Microsoft Office.
About the role
Key responsibilities & impact- Contact clients with outstanding balances by phone in a professional and understanding manner
- Provide copies of invoices to customers to process payments
- Research and process customer inquiries and disputes
- Build and manage customer relationships
- Account reconciliation and payment research
- Achieve assigned goals and metrics for customer portfolio
- Maintain customer files and documentation
- Perform other assigned duties necessary to support the Factoring Department
Requirements
What you’ll need- 1-2 years previous customer service, accounts receivable or collections experience
- Attention to detail
- ability to work in a fast paced and dynamic environment
- ability to work independently and as part of team
- Proficient with Microsoft Office and Google Suite
- Previous experience with account reconciliation
- Bachelor’s Degree or equivalent work experience in lieu of degree
Benefits
Comp & perks- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounts receivablecollectionsaccount reconciliationpayment research
Soft Skills
attention to detailability to work independentlyability to work as part of a teamprofessional communicationcustomer relationship management