Own and manage the intake (ingestion) pipeline of automation opportunities across the business
Partner with business stakeholders to define problem statements, requirements, and success metrics
Translate business needs into technical requirements for engineering teams
Lead end-to-end delivery of RPA initiatives, including requirements gathering, UAT, and implementation
Analyze current-state processes and design future-state automated solutions
Drive cost reduction and operational efficiency through automation of manual workflows
Perform cost/benefit and ROI analysis for transformation initiatives
Act as a strategic liaison between business, engineering, and operations teams
Track and report on key performance metrics tied to automation success

Requirements

5+ years of product management experience (or equivalent experience in transformation-focused roles)
2–3+ years of experience in process improvement, change management, or consulting
Hands-on experience with robotic process automation (RPA) platforms
Strong background in financial services, banking, or payments operations (e.g., collections, disputes, underwriting)
Experience owning end-to-end process transformation initiatives
Experience gathering requirements, managing UAT, and driving implementation
Proven ability to work cross-functionally with both business stakeholders and engineering teams
Strong communication skills with the ability to translate between technical and non-technical audiences
Ability to operate autonomously and manage multiple initiatives simultaneously

Benefits

Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

robotic process automationprocess improvementchange managementrequirements gatheringUATimplementationcost/benefit analysisROI analysisautomation solutionsend-to-end process transformation

Soft Skills

communication skillscross-functional collaborationstrategic liaisonproblem-solvingautonomyorganizational skillsstakeholder managementanalytical skillsleadershipadaptability