Own the end-to-end product lifecycle for initiatives centered around Salesforce Service Cloud, ensuring our internal tooling and customer experiences are optimized, scalable, and innovative.
Lead the exploration of AI capabilities within the service ecosystem. Rapidly prototype, test, and validate AI-driven features that enhance operational efficiency and user experience.
Utilize strong analytical skills to gather insights, define KPIs, and measure product success. Translate complex data into actionable roadmaps that drive measurable business value.
Act as the strategic linchpin between Engineering, Sales, Customer Service, and Executive Leadership. Masterfully communicate product vision, negotiate priorities, and build consensus across diverse teams without direct authority.
Write clear, concise user stories, manage the product backlog, and partner closely with engineering squads to ensure high-quality, timely delivery of product increments.
Continuously monitor industry trends, competitor movements, and user feedback to ensure WEX remains at the cutting edge of service technology.

Requirements

3 to 5 years of professional experience in Product Management, Data Analytics, or Business Intelligence.
Demonstrated, hands-on experience building, optimizing, or managing products within Salesforce Service Cloud.
Proven AI skills, specifically focused on product discovery, defining AI use cases, and rapid prototyping.
Exceptional stakeholder management skills with a strong ability to align, influence, and negotiate with cross-functional partners and leadership.
A deeply analytical mindset with the ability to use data to inform decisions, build business cases, and track product performance.
Experience in the FinTech, B2B SaaS, or global payments industry.
Familiarity with Agile frameworks and standard product management tools (Jira, Confluence, etc.).
Relevant Salesforce certifications (e.g., Service Cloud Consultant).

Benefits

Top-tier medical, dental, and vision insurance plans.
Competitive base salary, performance-based bonuses, and 401(k) match.
Paid time off (PTO), paid parental leave, and flexible/hybrid working arrangements to support your work-life balance.
Opportunities for professional development, tuition reimbursement, and access to learning platforms.
Active Employee Resource Groups (ERGs) and dedicated volunteer days to give back to the communities where we live and work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Product ManagementData AnalyticsBusiness IntelligenceSalesforce Service CloudAI capabilitiesRapid prototypingKPI definitionUser story writingProduct backlog managementAgile frameworks

Soft Skills

Analytical skillsStakeholder managementCommunicationNegotiationInfluencingConsensus buildingStrategic thinkingCross-functional collaborationUser experience focusOperational efficiency

Certifications

Salesforce Service Cloud Consultant