WEX

Collections Support 2

WEX

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $21 per hour

About the role

  • Contact past due customers to understand the customer’s circumstances, negotiate payment arrangements, and assess risk
  • Provide service and analyze funded credit risk through the general maintenance of existing customers
  • Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances
  • Engage in on-going education with customers on terms and conditions, alternative payment methods
  • Manage and avoid creating conflict when interacting with customers
  • Utilize judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention
  • Manage delinquencies from rolling to the next level
  • Apply industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions
  • Demonstrate the ability to apply consistency in work processes
  • Ensure appropriate documentation of accounts and follow-up
  • Participate in associate education and development through company training programs and pursuit of industry information

Requirements

  • Working knowledge of FDCPA and any other applicable Federal laws
  • Bachelor’s Degree preferred: equivalent work experience in lieu of degree (1-2 years in related field)
  • Enthusiasm for automation, AI, and emerging technologies, with a desire to explore their application in business processes.
  • Basic accounting knowledge
  • Analytical skills
  • Sound decision making/judgment
  • Flexible/Adaptable to change
  • Detail Oriented
  • Ability to maintain confidentiality of customer and company information
  • Organized/Time Management ability
  • Working knowledge of Google Suite
  • Ability to be productive while maintaining quality
  • Results Oriented
  • Self-motivated
  • Basic Skip Tracing knowledge
  • Must pass a successful background investigation
Benefits
  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
basic accounting knowledgeanalytical skillsbasic skip tracing knowledgeknowledge of FDCPAknowledge of Federal laws
Soft Skills
effective communicationnegotiation skillsconflict managementjudgmentflexibilitydetail orientedorganizational skillstime managementself-motivatedresults oriented