Implementation Specialist

• The Implementation Specialist is a pivotal role responsible for the orchestration and execution of program plan implementations for both new and existing clients.
• This position functions as the primary implementation partner, coordinating all facets of the onboarding process to ensure seamless client integration with WEX's platform.
• Design and execute client implementations adhering to WEX's recommended frameworks; spearhead cross-functional collaboration across Sales, Client Support Services, Operations, Claims, Integration Analysts, and Participant Services to achieve defined implementation deliverables and milestones.
• Function as a recognized subject matter partner in relevant lines of business, providing expert guidance and insights. Maintain documentation of scope and associated risks, proactively mitigating potential project disruptions.
• Conduct reviews of all implementation documentation, ensuring accuracy and completeness of plan configurations.
• Client Relationship Management: Cultivate and nurture strategic partnerships with consultants, brokers, and employers, serving as the principal implementation liaison; educate on product design and operational nuances.
• Conduct in-depth evaluations of client satisfaction, proactively identifying opportunities for service enhancement and strategic alignment; act as the client advocate for process and system improvements.
• Employ escalation management techniques to resolve complex issues, ensuring seamless communication with Sales and consultant/broker partners; maintain 24-hour responsiveness.
• Provide strategic support for open enrollment initiatives, offering expert guidance and coordination.
• Maintain strict adherence to HIPAA privacy regulations, safeguarding sensitive client information.

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