Patient Privacy Compliance Specialist
Bluesight
Salary
💰 $53,000 - $70,000 per year
Job Level
Mid-LevelSenior
About the role
- The Implementation Specialist is a pivotal role responsible for the orchestration and execution of program plan implementations for both new and existing clients.
- This position functions as the primary implementation partner, coordinating all facets of the onboarding process to ensure seamless client integration with WEX's platform.
- Design and execute client implementations adhering to WEX's recommended frameworks; spearhead cross-functional collaboration across Sales, Client Support Services, Operations, Claims, Integration Analysts, and Participant Services to achieve defined implementation deliverables and milestones.
- Function as a recognized subject matter partner in relevant lines of business, providing expert guidance and insights. Maintain documentation of scope and associated risks, proactively mitigating potential project disruptions.
- Conduct reviews of all implementation documentation, ensuring accuracy and completeness of plan configurations.
- Client Relationship Management: Cultivate and nurture strategic partnerships with consultants, brokers, and employers, serving as the principal implementation liaison; educate on product design and operational nuances.
- Conduct in-depth evaluations of client satisfaction, proactively identifying opportunities for service enhancement and strategic alignment; act as the client advocate for process and system improvements.
- Employ escalation management techniques to resolve complex issues, ensuring seamless communication with Sales and consultant/broker partners; maintain 24-hour responsiveness.
- Provide strategic support for open enrollment initiatives, offering expert guidance and coordination.
- Maintain strict adherence to HIPAA privacy regulations, safeguarding sensitive client information.
Requirements
- Bachelor’s degree (preferred).
- Minimum of three years of relevant industry experience or equivalent.
- Proficiency in Google Suite and Microsoft Office applications.
- Familiarity with OnBase document management system (preferred).
- Demonstrated ability to navigate and utilize multiple technological platforms.
- Extensive experience in client-facing roles, demonstrating exceptional communication and interpersonal skills.
- Proven expertise in escalation management and a commitment to achieving superior client satisfaction.
